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Common questions
Security reminders
Car available for rent
Visit a Smart Store to request a replacement SIM with the same number (availability may vary).
After receiving the new SIM, follow activation steps and verify services tied to your number.
Driver hire available
Common questions
Can I keep the same number? In many cases, replacement can be issued with the same number after identity verification.
Best Services
Is replacement free? Some prepaid replacement requests may be processed without a SIM fee depending on the case and current policy.
Easy Process
Do I need an Affidavit of Loss? It may be requested when the physical SIM is lost and cannot be surrendered.
Quality Assured
How long does it take? Activation can be quick, but processing time and stock can vary by store.
Insurance Protect
Security reminders
Do not share one-time passwords (OTPs) with anyone. SIM loss can expose accounts that use SMS verification.
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Smart Lost SIM Guide: block a lost or stolen Smart SIM and request a replacement with the same number.
Misplaced your SIM or suspect it was stolen? Act fast to prevent unauthorized use and protect your number.
After receiving the new SIM, follow activation steps and verify services tied to your number.
Common questions
Update recovery options for banking, email, and social accounts after you restore your number.
Keep a record of your SIM registration details to speed up verification.
Quick steps
Secure first: request SIM blocking as soon as you notice loss or theft.
Do I need an Affidavit of Loss? It may be requested when the physical SIM is lost and cannot be surrendered.
How long does it take? Activation can be quick, but processing time and stock can vary by store.
Smart Lost SIM Guide: block a lost or stolen Smart SIM and request a replacement with the same number.
Misplaced your SIM or suspect it was stolen? Act fast to prevent unauthorized use and protect your number.
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Prepare documents: registered details and 1–2 valid IDs; an Affidavit of Loss may be needed if the SIM is missing.
Common questions
Can I keep the same number? In many cases, replacement can be issued with the same number after identity verification.
Keep a record of your SIM registration details to speed up verification.
This page covers: Home. Use the navigation to read related guides and check requirements before visiting a store.
Always bring your registered SIM details and valid identification when visiting a store for verification.
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Quick steps
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Common questions
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Christina
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David Jonas
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