Replacement Requirements and Valid IDs

Prepare documents: registered details and 1–2 valid IDs; an Affidavit of Loss may be needed if the SIM is missing.

Can I keep the same number? In many cases, replacement can be issued with the same number after identity verification.

Security reminders

Update recovery options for banking, email, and social accounts after you restore your number.

Keep a record of your SIM registration details to speed up verification.

This page covers: Replacement Requirements and Valid IDs. Use the navigation to read related guides and check requirements before visiting a store.

Replacement Requirements and Valid IDs