Protect Your Account After SIM Loss

Report a Lost Smart SIM
Block a Lost or Stolen Smart SIM

Quick steps

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Secure first: request SIM blocking as soon as you notice loss or theft.

Prepare documents: registered details and 1–2 valid IDs; an Affidavit of Loss may be needed if the SIM is missing.

Smart Prepaid SIM Replacement

Common questions

Can I keep the same number? In many cases, replacement can be issued with the same number after identity verification.

Smart Postpaid SIM Replacement

How long does it take? Activation can be quick, but processing time and stock can vary by store.

Security reminders

Affidavit of Loss for Smart SIM
Replacement Requirements and Valid IDs

Protect Your Account After SIM Loss

Contact Smart Support for Lost SIM
Smart Lost SIM FAQ
Activate Your Replacement SIM
Protect Your Account After SIM Loss
Report a Lost Smart SIM
Block a Lost or Stolen Smart SIM
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Do I need an Affidavit of Loss? It may be requested when the physical SIM is lost and cannot be surrendered. How long does it take? Activation can be quick, but processing time and stock can vary by store.
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Security reminders Do not share one-time passwords (OTPs) with anyone. SIM loss can expose accounts that use SMS verification.
Best Services

Update recovery options for banking, email, and social accounts after you restore your number.

Easy Process

Keep a record of your SIM registration details to speed up verification.

Quality Assured

This page covers: Protect Your Account After SIM Loss. Use the navigation to read related guides and check requirements before visiting a store.

Insurance Protect

Protect Your Account After SIM Loss

Protect Your Account After SIM Loss

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Misplaced your SIM or suspect it was stolen? Act fast to prevent unauthorized use and protect your number.

Smart Prepaid SIM Replacement
Smart Postpaid SIM Replacement
BOOKING MORE EASIER
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Affidavit of Loss for Smart SIM
New Customer
Rental Price
Cut Off
30%

Prepare documents: registered details and 1–2 valid IDs; an Affidavit of Loss may be needed if the SIM is missing.

Replacement Requirements and Valid IDs
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Christina
CUSTOMER
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Sarah Adelia
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David Jonas
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Sarah Adelia
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